At Elegant Clock Shop, your satisfaction is our top priority. We understand that sometimes things don’t work out as planned, whether it’s a size issue, a change of heart, or a product that doesn’t meet your expectations. That’s why we’ve developed a clear and fair returns policy to help you navigate any returns with ease.

Return Eligibility

We accept returns on all items within 30 days of your purchase. If for any reason you are not completely satisfied with your clock, you can initiate a return. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.

How to Initiate a Return

To start the return process, please email us at [email protected]. Provide your order number and details about the item you wish to return. Our customer service team will guide you through the steps necessary to return your product, ensuring the process is as smooth as possible.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure your returned clock is received safely. Unfortunately, we cannot guarantee that we will receive your returned item if it is not sent via a trackable method.

Refund Process

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few days.

Exchanges

If you need to exchange a clock for a different item, please follow the return process and then place a new order for the desired product. This ensures you get the perfect clock while we process your return.

Thank you for shopping at Elegant Clock Shop! We appreciate your business and are committed to providing quality products and excellent customer service. If you have any questions or concerns about our return policy, please do not hesitate to reach out to us at [email protected].